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  • In person & virtual live courses
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Have a question?

Search our FAQ knowledge bank for your answer:

Purchasing a course

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    How do you deliver your training courses?

    We offer a range of flexible delivery options to meet your specific needs.

    For online training courses, you can access them through our user-friendly Learning Management System (LMS) from anywhere, at any time and at your own pace. These online courses include content modules, quizzes, a final assessment that can be taken as many times as you want at no extra cost and downloadable resources.

    For organisations and groups purchasing our online training, our LMS offers convenient online management tools and a central record for all your staff training. The organisation’s nominated administrator can easily track the training progress of all participants, ensuring timely renewals and keeping staff up to date on current topics.

    Alternatively, we offer face-to-face training sessions, some of which can be conducted virtually or delivered in-person. For our in-person training, our experienced trainers conduct the face-to-face training at your chosen location. All face-to-face courses are interactive and tailored to your organisation’s specific requirements. While face-to-face courses may be relatively more expensive, they provide valuable engagement and interaction for a deeper understanding of the training materials.

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    Do I receive a discount for multiple course purchases?

    Certainly! For our online courses, we offer bulk discounts for multiple quantities ordered and these discounts are automatically applied to orders at the checkout. You can view a breakdown of our bulk discounts on each course page and also on our organisations page.

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    How do I buy a course?

    You need to follow these simple steps:

    1. Add the course(s) to your basket.
    2. Proceed to the checkout.
    3. If you already have an account, sign in, otherwise, register for a new account.
    4. Once you’ve submitted your details, you’ll be directed to the checkout screen. Select ‘buy’ to go ahead.
    5. Follow the payment process to complete your purchase.
    6. After successful payment, you’ll receive an email confirmation with an attached invoice.
    7. A second email will provide you with instructions on how to start your course.
    8. You can then access/manage your training course(s) within our Learning Management System (LMS).
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    Why do I need to register to purchase a course?

    Your email address will be used to send you important information, such as your invoice, instructions on how to access the course and your certificate after course completion. Please refer to our privacy policy on how we use and protect your data.

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    What payment options are available?

    You can pay for our training using either a debit or credit card. Organisations (you will need to register as an organisation during the registration process) are able to receive an invoice and have the flexibility to pay via BACS transfer.

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    How do I purchase training if I am VAT exempt?

    If you are VAT-exempt and wish to purchase training, kindly get in touch with our customer services team who will be able to assist you.

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    I've bought the wrong course. Can I change it for another?

    Certainly! If you have purchased the wrong course and wish to change it to another one or have a query about a course, please contact our customer services team who are here to help you.

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    What happens if I change my mind after purchasing a course?

    If for some reason you change your mind about a recently purchased course, you can request a full refund within seven working days of the purchase date. To request a refund, please send us an email quoting your order number to our customer services team.

Accessing a course

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    You will use our Learning Management System (LMS) to access your course. What is an LMS?

    Our online training courses are delivered and completed online using our Learning Management System (LMS). You can access your training courses at your convenience and learn at your own pace from anywhere with an internet connection. For organisations, the LMS is a centralised platform for administering your organisational training. It streamlines the process of managing, delivering and tracking your staff’s learning and you can monitor learner progress, send reminders and generate reports. You can learn more about our LMS on our Organisations page.

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    What technological requirements are necessary for accessing our online training courses?

    You will need the following:

    • A stable and quick internet connection is essential to ensure uninterrupted access to the online course materials.
    • You should have access to an electronic device (desktop computer, laptop, tablet or smartphone) that has internet access, audio and video capabilities and sufficient system resources.
    • It is important to ensure that the device’s web browser is up to date for optimal performance.
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    How do I access my training course if I am an individual?

    You would have received an email with access instructions to the email address that was entered at the time of purchasing, along with an invoice/receipt. You can also log in from any page using the login button at the top of our website. To start the course, you just need to log in with the account you have created and click on the course title.

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    I work within an organisation that has paid for my training, but I can't find the sign-in option. What should I do?

    Please refer to the original email containing your sign-in details. If you encounter any issues, please contact your training course administrator or our customer services team who will try to assist you.

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    How do I change my personal details/password

    You will need to sign into your account, once you are on the LMS home page, locate and click on the ‘Account Details’ button. Follow the instructions to update your personal information or change your password.

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    What do I do if my password is not working?

    If you encounter issues with your password, it might be due to the browser saving an outdated password. To resolve this, we suggest trying to log in using a different browser or using incognito mode. Additionally, clearing your browser’s cache and cookies can help.

    If you’ve already tried requesting a new one and it still isn’t working, then please contact our customer services team for further assistance.

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    Can I take the course at my own pace?

    Yes, there is no time limit for completing the course and we have designed our courses so you can learn at your own pace. Feel free to split your training into different sessions, as your course progress will be saved automatically as you go along.

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    I've forgotten my user name/password. What should I do?

    Go our website home page and locate the sign-in option at the top of the page. Click on either ‘Forgotten username?’ or ‘Forgotten password?’ depending on which one you need to recover. Follow the instructions provided and you will receive an email reminder to help you access your account again.

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    I accidentally registered when I should have just signed in and now I have two accounts. What should I do?

    If you think you now have two accounts and unsure of which one to use, please contact our customer services team for assistance.

Accreditations and certificates

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    Are your courses accredited/assured?

    We offer accredited and approved courses by various leading awarding/industry bodies. Most of our safeguarding and online fire safety courses are accredited by The CPD Group. Most of our food hygiene and health and safety courses have been approved by RoSPA (Royal Society for the Prevention of Accidents). Our face-to-face fire safety training courses have been approved by the Institution of Fire Engineers (IFE). To determine the accreditation/approved status of a specific course, please refer to the relevant course pages.

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    When will I receive my certificate? Can I get a replacement certificate?

    Upon completing the course and passing the assessment, your certificate will be emailed directly to you. You can also access and download an electronic PDF certificate online through your account. Should you wish to obtain another copy of your certificate later, simply login to your account, where you can access and download another certificate.

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    What happens if I fail the course assessment?

    If you don’t pass the course assessment, there’s no need to worry. You can retake the assessment as many times as you need and there’s no additional charge for doing so.

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    Will my course meet my CPD requirements?

    Yes, our courses typically fulfil the CPD (Continuing Professional Development) requirements for most professions. However, individual CPD targets may vary depending on your specific profession or industry. For precise information on how the course aligns with your CPD needs, we recommend referring to the guidelines provided by your institution or governing body for Continuing Professional Development.

Any other questions?

For specific information about individual courses, such as course price, duration and accreditations, please refer to the individual course pages. Our training category pages such as food hygiene, Level 2 food hygiene, safeguarding, health and safety and fire safety have their own dedicated FAQ sections to address any further questions. 

Thank you for visiting our FAQ section. If you have any further questions or need more assistance, please don’t hesitate to reach out to our customer services team, available during business hours from Monday to Friday, 9am to 5pm.